"The contact with the people is so important, and you can see the difference you make to their lives"

"You get a great deal of satisfaction just seeing the reaction when we manage to help them to achieve some of their own goals"

"You would never imagine that I'd end up being a care worker.  I'm glad I did"

Iain MacAulay is a Senior Social Worker with the Youth Action service. He talks about the challenges involved in his job.